Where Architects and Design Professionals Go To Spec Furniture For Their Projects

Terms & Conditions

TERMS & CONDITIONS
Venue Industries will provide you with a written proposal via email or fax, please make sure your proposal includes the following information:

1. Buyer's signature

2. Ship-to address if different from the bill-to-address

3. Preferred shipping date

Upon receipt of your signed proposal, Venue Industries will send you an acknowledgement via fax or email confirming our receipt, along with an approximate shipping date. It is your responsibility to thoroughly review the acknowledgement to confirm it matches your original order.

We will enter your order and schedule it for shipment only after the initial deposit is received.

TERMS & PAYMENT
Our policy allows you to purchase with a deposit of 50 percent down and the balance due to Venue Industries prior to shipment, unless otherwise stated on your proposal.

• We will accept Visa, Master Card, or Check

DELIVERY
Unless otherwise stated on the order, Venue Industries will choose the freight carrier for delivery of your order. We will make every effort to get the most competitive freight quote based on the carriers with which we work and will provide a freight quote to you prior to processing your order.

Please note the following:

• Special requests—such as inside delivery, lift-gate, and calls before delivery—are not included in the pricing. These requests must be made at the time you place your order. Your freight charges will appear on your invoice.
• A bill of lading accompanies all delivered goods and will be used as proof of delivery (POD) when signed.

FREIGHT & CLAIMS
It is your responsibility to inspect your shipment thoroughly upon receipt. Make sure the delivery driver is present when unpacking and inspecting your goods. If your shipment arrives damaged or incomplete, you must follow these procedures:

• Make the appropriate notations on the bill of lading.
• Report product and/or quantity discrepancies to both the carrier and to Venue Industries within 5 days of receipt of your order. If your claim issue is with a carrier that you, the customer, had designated, you are responsible for filing and resolving those freight claims.

RETURNS
Merchandise cannot be returned without written authorization from Venue Industries. Approved returns may be subject to a restocking fee. Returned merchandise will be inspection by the manufacturer and must be deemed to be in good condition.

WARRANTY AGREEMENT
The product manufacturer provides all product warranties. See manufacturer's warranty for details.

• Metal Chairs
• Wooden Chairs
• Metal Barstools
• Wooden Barstools
• Banquet Chairs
• Tables
• Table Bases
• Soft Seating
• Occasional Tables
• Ceiling Elements
• Botanicals
• Booths
• Outdoor Chairs & Barstools
• Outdoor Tables & Bases
• Outdoor Lounge Seating